CONDITIONS OF TRADING

This page has information relating to our Warranties, Guaranties, and Conditions of Trade.
 
PRICE BEAT and warranty match GUARANTEE

We aim to provide competitive prices to the Automotive Trade. We will beat any advertised price on New Genuine items by 10%. Advertisement will be required to claim discount.

We provide 12 months warranty on all our products. We will match any warranty periods on same or similar items.

PRODUCT WARRANTY

We provide 12 Months replacement warranty on all Products. Liability is limited to the replacement of Parts and Products found defective within 12 months from the date of purchase. Warranty Claims will not be honoured where the Part or Product is found faulty due to misuse or excessive wear and tear due to incorrect fitting. If a part cannot be replaced the faulty part will be repaired or a full refund provided.

We provide a further 12 months warranty when our parts are fitted at our Workshop, giving you a total warranty of period of 24 months.

EXCHANGE SYSTEM

All our reconditioned Window Regulator, Motor, Actuators, and Steering Columns are sold on an Exchange Basis. In order to keep up with stock demand we need your broken unit returned to us. We recommend you purchase a Core Exchange for $10.00 when purchasing your Powerwin Unit as it's usually the most cost effective and trackable way of getting your broken unit back to us.

Take a moment to familarise yourself with our simple selling process.

  • Purchase a Powerwin Product.

    Most of our reconditioned units are available for purchase over the phone to enable us to identify the best fix / product for you, as often there are variables between same make and models of vehicles.

  • SAME OR NEXT DAY DISPATCH.

    We have a large selection of Couriers that we work with to get your goods to you as close as possible to when you need it, with Premium Delivery available for just $20.00 to most Australian addresses (does not include NT).
    Express Delivery available to New Zealand at cost.

  • RECEIVE, fit, repack, dispatch.

    As our units are Genuine units, the process is often as easy as:
    1. Remove the broken unit;
    2. Refit our reconditioned unit;
    3. Pack the broken unit back in to our Box;
    4. Resend the broken unit to us using the most cost effective method. We recommend purchasing a CORE RETURN from $10.00 at the time of your purchase, so you simply lodge a pick up request via our website, then print and attach the return label once pick up has been organised from our end!

  • RECEIVE REFUND!

    Once we receive your core unit we'll refund the Core Deposit back into your account. Our 100% refundable Falcon and Territory Core deposit is $125.00#.
    Full core deposit refund will be processed once all the components listed in our guide is returned with the steering column.

  • CHOOSE A POWERWIN FIX!

PRIVACY POLICY

All information collected and held by Powerwin Automotive is in adherence with Australian Privacy Policy and will not be misused or sold to third parties. Customer's may be contacted time to time with Powerwin Marketing Material. Please contact us if you do not wish to be contacted with marketing material.


 

CUSTOMER FEEDBACK FORM

We pride ourselves on our Customer First Values. We'd love to get feedback on your interactions with us.

Your information and comments will be for the purpose of providing better service. All information collected will be for this purpose only.