Welcome to our support page. Here we have a selection of guides for common issues with reconditioned units, as well as a Pick Up booking section where customer's can lodge a pick up request for a Core unit or rebuild unit (your unit that we are rebuilding).
If you're unable to resolve any issues you may be having with a Powerwin Unit please contact us for support on 07 3267 8998.
We pride ourselves on providing exceptional service to both the public and Automotive Trade customers. We encourage you to provide us with feedback if your experience with us was anything less then commendable or if you'd like to give our team a thumbs up!
We are located at U1 971 NUDGEE ROAD BANYO QLD 4014 but we service Mechanical Workshops Australia wide. If you can't get to us check out your Delivery options.
Our prices do not include postage / delivery as prices vary depending on location and urgency. We welcome you to use your preferred courier by simply giving us their details at the time you order or try one of our couriers for your area. Here's a list to give you a better idea of cost for service:
LOCAL & SOUTH EAST QUEENSLAND
We are open 7:30am - 4pm Monday to Friday. Alternatively we use Couriers Please, Fastways Couriers, and Capital Transport for all other deliveries in South East Queensland.
PREMIUM POSTAGE - AUSTRALIA WIDE
Premium delivery service via Star Track Express (not available to PO Boxes). Prices include GST, fuel, and security surcharge. Additional charges apply if more than 1 delivery attempt is made or if delivering to a postal address. Please authorise us to leave parcel at doorstep to prevent additional charges.
PRICE (AUS WIDE)
MAXIMUM CUBIC WEIGHT
|Premium Satchel Service||$15.00||$25.00||N/A (Only up to 1kg and fit in a Star Track 1kg Satchel)|
|Premium Carton Service.
Only up to 5kg cubic Weight.
|$25.00||$50.00 - $100.00||Northern Territory:
Upto 3kg cubic weight $50.00
Upto 5kg cubic weight $100.00
|Exchange Return||$18.00||N/A||.020m3 (Only upto 5kg cubic weight). Core units must be repacked in our box.|
|Rebuild Pick Up (Road)||$25.00||N/A||.020m3 (Only upto 5kg cubic weight). At cost for larger items.|
|Rebuild Pick Up
|At Cost.||N/A||.020m3 (Only upto 5kg cubic weight). At cost for larger items.|
|Please note delivery to Northern Territory incurs a Long Haul surcharge which prevents us from providing premium delivery to NT.|
Goods dispatched via Time Express (account holders only), Couriers Please, or Fastway Couriers.
GOLD COAST HINTERLANDS
At $11.00 per delivery with several pick ups during the day we use and recommend Fast Rider Couriers for all deliveries heading down the coast.
For deliveries to all other places including Northern Territory we use Australia Post Standard or Express Post.
All our reconditioned Window Regulator, Motor, Actuators, and Steering Columns are sold on an Exchange Basis. In order to keep up with stock demand we need your broken unit returned to us. We recommend you purchase a Core Exchange for $18.00 when purchasing your Powerwin Unit as it's usually the most cost effective and trackable way of getting your broken unit back to us.
Take a moment to familarise yourself with our simple selling process.
Most of our reconditioned units are available for purchase over the phone to enable us to identify the best fix / product for you, as often there are variables between same make and models of vehicles.
We have a large selection of Couriers that we work with to get your goods to you as close as possible to when you need it, with Premium Delivery available for just $22.00 to most Australian addresses (does not include NT).
As our units are Genuine units, the process is often as easy as:
1. Remove the broken unit;
2. Refit our reconditioned unit;
3. Pack the broken unit back in to our Box;
4. Resend the broken unit to us using the most cost effective method. We recommend purchasing a CORE RETURN from $18.00 at the time of your purchase, so you simply lodge a pick up request via our website, then print and attach the return label once pick up has been organised from our end!
If you were charged a Core Deposit at the time of purchasing your Powerwin Reconditioned Unit we will refund the deposit when we receive your broken unit. Our 100% refundable Core Deposit ranges from $35.00 - $125.00, depending on the product.
Please note we may reduce your core deposit refund if your broken unit is missing components or if the structural integrity of the unit has been compromised. Call for more information.
Please Note: You must have access to an email and printer to use this service.